Shipping & Returns
Shipping Policy
At Databaseclothing, we ensure seamless delivery of your premium coats, jackets, and dresses with speed and care.
Domestic Shipping
- Delivery Time: 2-5 business days (U.S. / EU regions).
- Cost: Free on orders over 9.99 for standard shipping.
- Tracking: Real-time updates via SMS/email with blockchain-verified logistics partners.
- Express Option: Next-day delivery available ($19.99).
International Shipping
- Delivery Time: 5-14 business days (varies by region).
- Cost: Calculated at checkout based on destination.
- Customs & Duties: Pre-paid options available; taxes included for EU/UK orders.
Sustainability Note: All parcels use 100% recyclable, biodegradable packaging and carbon-neutral logistics partners.
Returns & Exchanges
We stand by the quality of our coats, jackets, and dresses. Not satisfied? Returns are hassle-free.
Key Terms
- Window: 30 days from delivery date.
- Condition: Items must be unworn, with tags intact, and in original packaging.
- Exceptions: Customized or AI-designed dresses (e.g., 3D-printed lace) are final sale.
How to Return
- Start Online: Log into your account, select the order, and generate a QR-enabled return label.
- Drop-off: Scan the label at any partnered carrier location (UPS, DHL, etc.)—no box needed.
- Instant Updates: Track return status via our AR-powered app.
Exchange Process
- Request a new size/style during the return process; expedited shipping is free.
Refunds
- Timing: Processed within 3 business days of receiving your return.
- Method: Refund to original payment or store credit (+10% bonus for future purchases).
- Instant Option: Get store credit immediately upon drop-off scan for loyal members.
Damaged or Defective Items
Contact our team within 7 days for a free replacement or repair (via our Lifetime Care Program). For tech-enabled items (e.g., self-heating coats), we provide prepaid return labels and expedited solutions.
Sustainability Commitment
- Recycle Packaging: Earn $5 store credit for returning used packaging to our circular recycling hubs.
- Donation Option: Returned coats/dresses in good condition can be donated to our nonprofit partners for a 15% discount code.
Questions?
Reach our 24/7 support team:
? 1-320-1920063 | ? [email protected]
Innovating fashion, delivering trust.